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Answer 1: The phone number for Cracker Barrel is (615) 444-5533. Answer 2: The CEO of Cracker Barrel is Sandra Brophy Cochran. I am very disappointed at your advertising the Campfire meals especially when it show Chicken, either the white meat or the dark meat. Starting at PM CST I attempted to reach your Casyeville Il location to place an order for carry out.When I called to see if I could get one of those meals, they said that they only have the beef meals. You need to make it right on the television ads and the posters. The last time you had it, you served both the beef and chicken. At PM after 13 attempts because the line remained busy, I gave up.I had sent a complaint direct to your office with the 2nd order, and no response from you.This tells me your locations perform like the corporate office – take no responsibility or concern over the business of a food establishment which used to be good. Reply I visited the Cracker Barrel in Victorville for the very first time.The 2nd time I ordered within a few weeks, I checked the food before I left, guess what, it would have been the wrong order again.
It was nice that you can shop while waiting to be seated. The waitress was very nice and the Manager even stopped by our table to see if we were enjoying ourselves and happy with our visit. My husband had the fried chicken with mash potatoes and cabbage. Once seated the waitress took our order within a few minutes.
It tasted like it had been just dumped from the can and heated and dipped on our plates. Also about a year ago I stopped at this same store and had to send my food back because it was very under cooked and I was not the only person who was sending their food back that day.
I think this store needs help to bring the food quality up to Cracker Barrel standards.
Cracker Barrel was founded in 1969 by Dan Evins near Lebanon, Tennessee as a way to improve gasoline sales for Shell Oil. Today, there are over 600 locations in 42 US states.
In the 70s, many of the restaurants were built with gas pumps on site. The Cracker Barrel corporate office is still located in Lebanon, TN.